Kells Irish Shop

Return & Refund Policy

 

Made-to-Order Items

All Kells merchandise is made to order, meaning each item is printed specifically for you once your order is placed.

Because of this, we do not accept returns or exchanges for:

• Incorrect size selection

• Change of mind

• Personal preference

We strongly encourage customers to review sizing charts and product details carefully before purchasing.

Damaged or Defective Items

If your order arrives damaged, misprinted, or with a manufacturing defect, we’re happy to help.

Please contact us within 30 days of delivery and include:

• Your order number

• A clear photo showing the issue

Once verified, we will arrange a replacement or refund at no additional cost.

Incorrect Items

If you receive the wrong item due to an error on our side, please reach out as soon as possible and we’ll resolve it promptly.

Returns Address

Please do not return items to our physical location unless instructed to do so.
Unapproved returns may not be processed.

Contact Us

For any questions regarding your order, refunds, or replacements, please contact us through our website and include your order details so we can assist you efficiently.